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Customer Service

For customer service or to check on an order please contact:

Ally Mazel
amazel@barkerspecialty.com
203-272-2222  Ext: 366
Barker Specialty Company
27 Realty Drive, Cheshire, CT 06410
Business Hours: Monday - Friday / 8:00 a.m. - 5:00 p.m. EST

For assistance at Gen Re, please contact:

Tammy Fitzgerald
tafitzg@genre.com
1 203 328 6161
All orders are shipped out of Connecticut, USA. Please take this into account and plan accordingly when event dates and deadlines need to be met. If you need your order expedited sooner, please contact the service person above directly.
Need your items shipped out to multiple locations? Please contact Ally Mazel
at amazel@barkerspecialty.com before placing your order.
On orders shipped outside the United States, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are the responsibility of the receiver. We do not control these charges and cannot predict what they may be.

It is important to know that each country can calculate duties/taxes differently. Some are based on just the value of the goods, others assess based on CIF terms and some add a "disbursement or administration" fee and some add a "value added tax" charge that is regulated by the inbound country along with duties and taxes.
Looking for a promotional product or idea you don't see on the Gen Re website? Our product selection is very extensive and we can provide ideas and samples in any price point from promotional products to wearables. If you have a special event such as a client meeting, golf outing, employee function, client or employee anniversary gift please contact:

Tammy Fitzgerald
tafitzg@genre.com
1 203 328 6161

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Shipping

Products that are listed as in stock will ship from our facility within 1-2 business days. Products listed as produced on demand will ship in 2-3 weeks. Items will ship standard. Contact customer service with any questions.

Need Help?

If you have a question on a product or would like to check on an order, don't hesitate to contact our customer service team.